The LRAR
Privacy Policy
Hello. We are Low Rates Appliance Repair Company (LRAR). www.subzeroserviceexpert.com, specializing in Sub-Zero & Wolf appliances in San Diego, California, we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information to ensure transparency and trust in our services.
Our role in your privacy
If you are a LRAR customer, or just visiting our website, this policy applies to you.
Our responsibilities
If you are a LRAR customer or a visitor to our website we act as the "data controller"of personal data. This means we determine how and why your data are processed.
Your responsibilities
- Read this Privacy Policy
- If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.
When and how we collect data
If you are only a visitor to our website, please know that we do not collect any personal data before you request a form. We use the privacy-friendly Google Analytics analytic to carry out site measurement absolutely anonymously.
Types of data we collect
We collect personal information such as mail, telephone, home address, and name, explicitly for the purpose of scheduling on-site appliance repairs. This information is gathered when you contact us through our website or customer service channels.
Contact details
Your bank account number, sort code, credit/debit card details, etc.
Financial information
Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version, etc.
Data that identifies you
Your URL clickstreams (the path you take through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
Data on how you use LRAR
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences).
What about really sensitive data?
LRAR is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not target LRAR at children, and we do not knowingly collect any personal data from any person under 16 years of age.
What about children’s data?
How and why we use your data
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
Improving LRAR
Product analytics, heat mapping our site, testing features, and session replay.
Legal Basis:
Legitimate InterestsMarketing Purposes (With your Consent)
Sending you emails and messages about new features, products and services, and content.
Legal Basis:
ConsentHere is what each of these "legal bases" mean:
Consent
You have given clear consent for you to process your personal data for a specific purpose.
Legitimate interests
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
- Gaining insights from your behaviour on our website or in our app.
- Delivering, developing and improving the LRAR service.
- Enabling us to enhance, customise or modify our services and comms.
- Determining whether marketing campaigns are effective.
- Enhancing data security.
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
Your privacy choices and rights
If you choose to do this, you can continue to use the website and browse its pages.
You can choose not to provide us with personal data
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use LRAR.
You can turn off cookies in your browser by changing its settings
As a California resident, under the CCPA, you are entitled to access your personal information, request its deletion, and opt-out of the sale of your personal information. We respect these rights and provide easy ways for you to exercise them.
This includes the right to ask us supplementary information about:
- The categories of data we’re processing
- The purposes of data processing
- The categories of third parties to whom the data may be disclosed
- How long the data will be stored (or the criteria used to determine that period)
- Your other rights regarding our use of your data
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
You have the right to access information we hold about you
How secure is the data we collect?
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.
And please remember:
- You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
- If you believe your privacy has been breached, please contact us immediately on lrappliancesrepair@gmail.com
Where do we store the data?
The personal data we collect is primarily stored in Amazon Web Services servers in the USA.
By submitting your personal data, you agree to this transfer, storing or processing by us.
How long do we store your data?
We will archive and stop actively using any personal identifiable information about you within 3 months from the last time you used LRAR website. We will delete your personal data from our archives no later than 6 years from the last time you used LRAR or as agreed with you in a separate contract.
Third parties who process your data
Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.
When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy. Where personal data is transferred to a third party in the United States we take steps to ensure we agree the standard contractual clauses with them. We continually monitor this transfer mechanism. Any data transfers to the US are encrypted and generally consist of insensitive personal data.
LRAR does not share your personal information with third parties, except as required by law or to fulfill our service commitments, such as coordinating with parts suppliers or warranty services when necessary. We are transparent about our practices and will inform you of any necessary information sharing.